Grand & Toy respects the privacy of our customer. This Privacy Policy describes our privacy practices for the websites where it is posted. This includes mobile websites, text programs and applications. It also applies to information we collect in other places offline. Your personal information is collected, used, and disclosed by Grand & Toy only in accordance with this Privacy Policy and applicable privacy laws. Personal information is defined as information about an identifiable individual, with the exception of business contact information such as a job title or work-related telephone number or address.
We collect personal information about you only when you knowingly provide it, for example when you sign up for an account or order a product online, and through automated means, for example when you browse one of our websites. By using Grand & Toy's websites, you consent to our collection, use, and disclosure of the information you provide, as set out in this Privacy Policy.
1. Information Collected and Purposes
In the course of our business, we may collect personal information from you. We only collect personal information that is necessary to provide you with our various services. Wherever possible, we indicate both mandatory and optional fields.
We collect personal information about you:
- When you contact us (by email, telephone, mail, through our Site chat tool, or in person), we may collect your name, email address, address and telephone number. This information enables us to provide the information or services you have requested and to communicate with you regarding your request.
- When you register an account with us if you want to purchase a Grand & Toy product online. When you register, Grand & Toy will ask for your name and contact details, as well as a username and password that you will use to log in during future visits. You may also want to provide credit card information to pay for items you order online in the future. If you opt to do so, your payment information will be tokenized and stored securely by our service provider.
- When you purchase a product or service, we collect information necessary to process your order, and supply any items you purchase. In some cases, this involves sharing your information with a third-party service provider (an agent or contractor) for the purpose of fulfilling your order and providing you with the information, products or services you have requested.
- When you subscribe to our mailing list, we will collect your name and email address in order to send you promotional emails about our activities and promotions that may be of interest to you. You may choose to change your preferences by following the "unsubscribe" link provided at the end of the email or communication you receive. We use this information to provide information about current and future products and services or other developments concerning our business.
- If you use our job application feature to apply for a job posting or an unsolicited application, we will collect your name, email address and any other information you provide, including your employment history. We use this information to evaluate and respond to your application.
- When you visit our websites, we automatically use your IP-based location to provide stock information and delivery estimates. We automatically collect information about you using site analytics and cookies. Cookies are pieces of information sent to your computer or other similar device you use to access the Internet, for example a smartphone, tablet or other mobile device, when you visit a website, which store and sometimes track information about your use of the site. For more information, please see the section on Website Usage Information below.
Generally, personal information about you will be collected directly from you. However, we may collect personal information from third parties, to the extent permitted by law. We may also collect personal information in order to comply with applicable legal and regulatory requirements, or for other purposes permitted by law. We do not collect personal information for other purposes, except with the consent of the individual concerned.
2. How is Your Information Used or Disclosed?
In addition to managing your account and maintaining responsible commercial relations with you, Grand & Toy collects, uses and discloses your personal information for the following purposes:
- To complete a transaction when you have requested our products or services (credit card numbers are used only for payment processing and fraud protection);
- To provide delivery estimates and stock information and to enable delivery of goods
- To understand and respond to our customers' needs and requests;
- To communicate with you generally and manage our relationship with you;
- To recommend Grand & Toy products and services that we believe will be of interest to you;
- To process and keep track of orders and transactions, and to report back to you;
- To train our staff to efficiently fill orders and otherwise respond to web requests;
- To prevent or investigate a breach of contract, a data security breach, a violation of Grand & Toy's policies and procedures, or a suspected or confirmed contravention of the law;
- To use data analytics to improve our website, products/services, marketing, customer relationships and experiences, to customize your experience with us, and to look at site trends and customer interests;
- To administer and address problems with the Sites, our business, or our services (including trouble shooting, data analysis, testing, system maintenance, support and hosting of data)
- To protect the security or integrity of the websites and our business, and to detect and prevent fraud;
- To meet legal and regulatory requirements.
We use or disclose personal information only as reasonably necessary to facilitate the purposes listed above. In providing you with our products and services, we may share personal information with third-party service providers performing functions on our behalf, including providers of IT services, delivery services, payment processing services, call centre services, hosting services, website analytics or marketing services. Should a third-party be involved in Grand & Toy business activities that requires viewing, processing, or otherwise accessing individual personal information, those persons will be bound by agreements to maintain the privacy of Grand & Toy customers.
An example of such sharing is when Grand & Toy transmits credit card clearing information to a third party service provider for the purposes of charging or refunding credit cards of Grand & Toy customers. Information transferred during this business operation is transmitted using a secure link employing industry standard security protocols. Only the credit card number, such information as is required to verify the validity of the credit card number, and the transaction amount is transmitted.
We do not sell, rent, or trade your personal information to other organizations or companies without your explicit consent.
3. Website Usage Information
Site Analytics
Grand & Toy logs certain technical information from your computer's Web browser when you visit us on the Internet. This information includes your IP address (a number that is automatically assigned to your computer by your Internet Service Provider), the address of the website you are coming from, the amount of time you spend visiting our website, when you visit us, the pages visited, the operating system and Web browser software you use, and, if you link to us through a search engine, the keywords you used to find our website.
The logs may contain transactional information that can be accessed only by Grand & Toy and its trusted service providers, and are used solely to track visits to our site, improve its content and layout, make shopping recommendations and customize the web experience. Grand & Toy will only attempt to link the logs to identifiable individuals if that is necessary for investigating a data security breach, a breach of contract, a violation of Grand & Toy's policies and procedures, or a contravention of the laws.
Cookies
A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer. This unique number identifies your computer to Grand & Toy whenever you visit the Grand & Toy website. Cookies help facilitate users' ongoing access to and use of a particular site. Since cookies are only text files, they cannot run on your computer, search your computer for other information or transmit any information to anyone. We do not use super cookies or beacons that allow cross website tracking.
We will not attempt to link or match this anonymous technical data with personally identifiable information, unless we (or our service providers) have obtained your consent or in accordance with applicable law.
To help serve you better, Grand & Toy sends a cookie to your computer in order to:
- Help us remember who you are so that Grand & Toy can tailor information to suit your preferences. Grand & Toy uses cookies to store and sometimes track information about our users' activities on the Grand & Toy website, for example, the pages you visit most or your preferred language.
- Store your selections when you are shopping online. The most common cause of items disappearing from your shopping cart is when cookies are either not supported or disabled.
- Measure traffic patterns. Without cookies, it could be difficult for Grand & Toy to know that certain services are more popular than others. This information also helps us to understand how we can serve you better.
Cookies help us know whether or not users have seen particular content. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. You should understand that while Grand & Toy does not require you to use cookies, certain areas of the website will not function properly if you set your browser to not accept cookies.
4. Video Surveillance
Grand & Toy may use video surveillance in and around our customer fulfillment centres, our delivery vehicles and other locations for the safety of our associates and any visitors to our buildings, and to protect against theft, vandalism, damage to property and fraud. The recorded images of our customers are viewed only when required. Any video images recorded are destroyed when they are no longer required for business or legal purposes. You can contact us or otherwise communicate your privacy concerns by emailing us at privacy@grandandtoy.com.
5. Keeping your Information Secure
We will maintain the confidentiality of your information and it will only be used in accordance with this Policy or applicable laws. Our internal practices help protect your privacy by limiting employee access to and use of personal information.
Grand & Toy strives to provide a secure online environment for the transmission of personal information such as credit card details, contact information, usernames, and passwords. For Grand & Toy's account application forms and online store, security is provided by internationally recognized encryption protocols (a Secure Socket Layer using 256-bit encryption). When you set up an account or make a purchase, all of your information is collected within a secure page and encrypted while being transmitted to Grand & Toy's servers. Once your information reaches us, we have physical, organizational, and technical controls in place to keep your information secure.
We take the protection of personal information very seriously, and are prepared to take appropriate and timely action in the event of an incident involving your personal information, in accordance with applicable privacy laws.
You are also responsible for maintaining the security of your account username and password. Grand & Toy is not responsible for any loss that you might suffer as a result of the use of your password by a third party. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), let us know immediately by emailing us at privacy@grandandtoy.com. We will do everything we can to assist (for example, cancel your account).
6. Marketing Communications
Periodically we may use e-mail as a way to keep in touch with you. However, we do not send "spam" (unsolicited commercial electronic messages). If you agree to receive e-mail communications from us, every e-mail message we send to you will include an e-mail address to which you may respond in order to remove your name and e-mail address from our list. We will do the same with your mailing address and telephone number, upon request.
7. Cross-Border Transfer of Information
We will store personal information on our internal servers or with service providers. Personal information collected about you may be stored and/or processed outside of your jurisdiction of residence, including in the United States. Our service providers may also store and process personal information outside your jurisdiction. Grand & Toy continues to have exclusive control over such data, however, when information is stored or processed outside your jurisdiction, it may be subject to the laws of, and accessible by, legal authorities in those other jurisdictions. We ensure that our service providers comply with all applicable privacy laws, and implement contractual clauses imposing obligations on them. For more information about our data processing abroad, please contact us at privacy@grandandtoy.com.
8. Third Party Websites
This Privacy Policy discloses the privacy practices for our websites. However, our websites may contain links to other sites. These linked sites are not under Grand & Toy 's control and we are not responsible for the privacy or security practices or the contents of any such linked site. We provide such links only as a convenience, and the inclusion of a link on our websites does not imply endorsement of the linked site by Grand & Toy. We encourage you to read the privacy policies and statements of all websites you visit, especially if you share any personal information.
9. Changes to this Privacy Policy
We reserve the right to change this Privacy Policy, and any of our policies or procedures concerning the handling of personal information, without prior notice. You can determine when this Privacy Policy came into effect by referring to the "Last Updated Date" at the bottom of this page. Any changes to our Privacy Policy will become effective upon posting of the revised Privacy Policy on the Internet. Use of Grand & Toy websites following such changes constitutes your acceptance of the Privacy Policy in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our Privacy Policy.
10. Retention of Your Information
Personal information that we collect, access, or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Grand & Toy Limited or as required or authorized by law.
11. Your Rights in Relation to Your Information
In order to better serve you, we wish to remind you of the your responsibility, when signing up an account, to provide accurate, current and complete information about yourself and by so doing, you agree not to misrepresent your identity. We appreciate your help in keeping your personal information up-to-date and accurate. You have the right to access, verify, amend and correct your personal information collected by us. To review, verify, correct or update your personal information, we invite you to contact our Privacy Officer using the contact information provided at the end of this Privacy Policy.
In some cases, applicable laws may require us to refuse to provide you with access to some or all of the personal information we hold about you, or which we may have destroyed, erased or made anonymous in accordance with our legal record-keeping obligations and best practices to ensure privacy. If we are unable to provide you with access to your personal information, we will inform you of the reasons, subject to any legal or regulatory restrictions.
You have the right to withdraw your consent to the collection, use and disclosure of your personal information, or request the deletion of the personal information we hold about you, at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is refused or withdrawn, we may not be able to provide certain services. We will explain the consequences of deleting your information or withdrawing your consent once we have received your request in order to assist you in your decision.
12. Contacting Grand & Toy Privacy Officer
By providing this Privacy Policy, Grand & Toy pledges its continued commitment to protecting the information you entrust us with. We regularly review our information-handling practices to ensure that we are abiding by this Privacy Policy. If you have concerns about Grand & Toy 's information-handling practices, please contact us. Your concerns will be addressed promptly.
By mail:
Privacy Officer - Grand & Toy Ltd.
200 Aviva Park Drive
Vaughan, Ontario, L4L 9C7
By email:
privacy@grandandtoy.com
Last updated: June 1, 2024