We are protecting your personal information.

What is personal information?

Personal information is information that identifies a specific individual. Personal information includes such things as age, income, date of birth, ethnic origin, and credit records.

The following information about individuals is not considered personal information:

  • Information found in public telephone directories where a subscriber can refuse to be listed;
  • Information found in professional and business directories available to the public; and
  • One's title or business contact information

At Grand & we are committed to respecting and protecting your privacy

Our business depends on service, integrity, and respect for our customers' needs. For this reason, we take privacy seriously, recognizing that our customer relationships are our most valuable asset and the very basis for our reputation.

Our commitment to your privacy is governed by the following privacy principles:

1. We are accountable to you
Grand & Toy is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes.

Grand & Toy has appointed a Privacy Officer and established internal procedures to comply with this policy.

2. We let you know why we collect your personal information
Grand & Toy collects and uses your personal information for the following purposes:

  • To provide you with our products and services;
  • To understand and respond to our customers' needs and requests;
  • To communicate with you generally and manage our relationship with you;
  • To recommend Grand & Toy products and services that we believe will be of interest to you;
  • To process and keep track of orders and transactions, and to report back to you;
  • To train our staff on effective practices and procedures;
  • To prevent or investigate a breach of contract, a data security breach, a violation of Grand & Toy 's policies and procedures, or a suspected or confirmed contravention of the law; and
  • To meet legal and regulatory requirements.

For any other purposes of collection, Grand & Toy identifies the purpose before or at the time the information is actually being collected.

3. We obtain your consent to collect, use or disclose your personal information
Grand & Toy obtains your consent in order to collect, use or disclose personal information. The method we use for obtaining consent is appropriate to the type of personal information being collected, used or disclosed:

  • Grand & Toy will obtain your express, opt-in consent (verbal, written or electronic agreement) to collect, use or disclose sensitive personal information;
  • Grand & Toy will use opt-in or opt-out consent to collect, use or disclose contact information for marketing and promotional purposes;
  • Grand & Toy will use implied consent to collect, use or disclose your personal information where one or more of the following apply:
    - where the purpose of using the personal information is reasonably apparent to you (e.g. to have your order shipped to you via a third party courier); or
    - where based on your actions or inactions, it is not reasonable to expect to be asked to provide consent under the circumstances.

You can change your consent preferences at any time by contacting Grand & Toy , subject to legal or contractual restrictions. To change your preferences, refer to the "Strictly Between Us" section below.

4. We limit collection of your personal information
Grand & Toy collects only the personal information required for the purposes outlined in #2 above, and only by clear, fair and lawful means.

For the most part, Grand & Toy collects personal information directly from you, however we may need to collect personal information from other sources as well, with your consent or where permitted or required by law, including credit agencies or your employer.

5. We limit use, disclosure and retention of your personal information
Grand & Toy uses and discloses your personal information only for the purposes for which it was collected, unless your consent has been obtained for a different purpose or as required by law. Grand & Toy does not sell or rent your personal information to any organization or person for any reason.

We only share your personal information with third parties for the purposes outlined in #2 above. If your personal information is shared with Grand & Toy affiliated companies, partners or trusted service providers, these entities are bound by appropriate agreements with, or commitments to, Grand & Toy to secure and protect the confidentiality of your personal information.

Note that in working with our parent company and service providers, your personal information may be accessible in, or transferred to, a foreign jurisdiction. Such information may be provided by Grand & Toy to law enforcement or national security authorities of that jurisdiction in order to comply with foreign laws.

Grand & Toy retains your personal information only as long as it is required for our business relationships or as required by federal and provincial laws. Personal information that is no longer necessary or relevant is securely destroyed, erased or made anonymous.

6. We keep your personal information up-to-date and accurate
Grand & Toy keeps your personal information up-to-date, accurate and relevant for its intended use.

We rely on you to provide us with accurate information so we can provide you with the best possible service. We will update your personal information as necessary or upon notification by you. To update your information, refer to the "Strictly Between Us" section below.

7. The security of your personal information is a priority for Grand & Toy 
We take steps to safeguard your personal information, regardless of the format in which it is held, including:

  • Physical security measures such as locking cabinets and offices containing personal information;
  • Organizational processes such as limiting access to your personal information on a need to know basis and never leaving your personal information unattended in plain view; and
  • Technical security measures for computerized personal information such as password protection, database encryption and personal identification numbers

8. We are open about our privacy and security policies
We are committed to providing you with understandable and easily available information about our policies and practices related to the management of your personal information. This policy and any related information is available at all times on our website, or upon request. To contact us, refer to the "Strictly Between Us" section below.

9. We provide access to your personal information stored by Grand & Toy 
You can request access to your personal information as stored by Grand & Toy . To contact us, refer to the "Strictly Between Us" section below. Upon receiving such a request, Grand & Toy will:

  • Inform you about what type of personal information we have on record or in our control, how it is used and to whom it may have been disclosed;
  • Provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information; and
  • Make any necessary updates to your personal information.

If we are unable to provide you with access to the information you are requesting, we will notify you in a timely manner and provide you with the reasons for refusal.

Note that in order to safeguard personal information, you may be required to provide sufficient identification information in order for Grand & Toy to authorize access to your information.

We respond to your questions, concerns and complaints about privacy
Grand & Toy responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.

What to do if you have a complaint or concern about Grand & Toy 's privacy practices
We are committed to setting the highest customer service standards in the office products industry. We hope you will give us the opportunity to correct any situation that does not meet your expectations.

If you have any concerns about privacy and confidentiality, we want to know about them. All inquiries or concerns relating to personal information will receive prompt attention and be acknowledged in a timely manner.

Changes to this Privacy Policy
We reserve the right to change this Privacy Policy, and any of our policies or procedures concerning the handling of personal information, without prior notice. You can determine when this Policy came into effect by referring to the "Effective Date" at the bottom of this page. Use of Grand & Toy 's products or services constitutes your acceptance of this Policy.

Strictly between us
At Grand & Toy , we respect your privacy and are committed to keeping personal information about you strictly between us. Write. Call. Or visit www.officemaxcanada.com. Keep in touch and let us know what's on your mind. We're always ready to help you.

Contact Information: Privacy Office - Grand & Toy Ltd., 33 Green Belt Drive, Toronto, Ontario, M3C 1M1

E-mail: privacy@grandandtoy.com

Phone: 416.391.8100, ext. 7200


Policy Effective Date: January 1, 2004

Policy Revision Date: September 1, 2011