At Office Depot We Thank You
For Your Continued Business And Loyalty
OfficeDepot.ca customers are being transitioned over to our Canadian business, Grand & Toy (grandandtoy.com). Office Depot in Canada operates as Grand & Toy, which is a 130 year old Canadian brand and is positioned to deliver even better experiences to all of our Canadian customers with a much wider product selection, local service, loyalty & rewards and everyday value through great offers!
You Will Now Benefit From
  • A much wider selection of products including Grand & Toy, Office Depot and OfficeMax private brand offering at grandandtoy.com.

  • Great pricing on day-to-day products, special offers and big deal

  • Our incredible Maxperks rewards program where eligible customers earn 5% back in rewards points for your purchases made online. Please visit grandandtoy.com/maxperks.

  • An advanced e-commerce website offering over 10,000 products, quick search, simplified checkout and e-invoicing

  • Our award winning customer service team to help you via phone, email or online chat to ensure top notch service

  • Dedicated account manager (if applicable) and a team of solutions specialists to support any unique or complex needs you may have

  • Fast and efficient delivery on qualifying orders over $50 with no delivery charge.*

How To Get Started
  1. Click here to open the password reset link

  2. Enter your email address in both the user name and email address field



  3. Click send my password

  4. Your login credentials will be emailed to you so you can start shopping



For more details or for assistance, please contact our award-winning
Customer Service Centre at 1.866.391.8111.


You could be eligible to earn 5% back in rewards points for your purchases online with our MaxPerks Rewards Program.


Learn More


FREQUENTLY ASKED QUESTIONS

Why are you transitioning OfficeDepot.ca customers to grandandtoy.com?

On November 5, 2013, Office Depot and OfficeMax completed a merger of equals that included Grand & Toy’s operations in Canada (Grand & Toy Ltd.). Transitioning OfficeDepot.ca customers to grandandtoy.com creates one customer experience that provides great value, product selection and service to customers.

We are dedicated to providing customers with a first-class online shopping experience, superior customer service and account management, thousands of products, services and terrific value, an extensive selection of environmentally friendly products, and top brands customers know and trust.

Customers may also be eligible for our MaxPerks rewards program where we will give you back 5% of your spend with us in rewards points. To learn more about MaxPerks and if you are eligible, please visit grandandtoy.com/maxperks.


What does the transition mean for OfficeDepot.ca customers?

Grand & Toy is one of the largest office solutions providers in the Canada with coast to coast operations. The organization has proudly served Canadian customers for 132 years, earning a legacy built on trust and experience which businesses big and small have come to rely on. You will now benefit from:

  • A much wider selection of products including Grand & Toy, Office Depot and OfficeMax private brand offering
  • Great pricing on day-to-day products, special offers and big deal
  • Our incredible Maxperks rewards program where eligible customers earn 5% back in rewards points for your purchases made online.
    Please visit grandandtoy.com/maxperks.
  • An advanced e-commerce website offering over 10,000 products, quick search, simplified checkout and e-invoicing
  • Our award winning customer service team to help you via phone, email or online chat to ensure top notch service
  • Dedicated account manager (if applicable) and a team of solutions specialists to support any unique or complex needs you may have
  • Fast and efficient delivery on qualifying orders over $50 with no delivery charge.*

Will all the products available on OfficeDepot.ca now be available via the combined site?

Many products from OfficeDepot.ca will be available at grandandtoy.com. If an item is not available, our customer service team will recommend similar substitutions or alternatives from our selection of thousands of products.


Can customers still purchase from OfficeDepot.ca?

As of October 1st, 2014, all customers will be re-directed to shop at grandandtoy.com.

All customers will enjoy a world-class online shopping experience; superior customer service; thousands of products and great values; an extensive selection of environmentally friendly products; and top brands they know and trust.


I am an officedepot.ca customer – how do I now start shopping on Grand & Toy site (grandandtoy.com)?

Your login information has been pre-loaded into grandandtoy.com. However, for security reasons no passwords were transferred. Simply reset your password by following the instructions below and start shopping.






I am an officedepot.ca customer and I have pending or open orders that I need support on – who do I contact?

Please email CA-Support@officedepot.com and include your order details and full contact information.


What’s the difference in product offering and functionality between the two websites?

Grandandtoy.com is easy to navigate and products are easy to find, similar to the experience on OfficeDepot.ca. Enjoy a quick and easy shopping experience with access to 100,000 products.

Many products from OfficeDepot.ca will be available at grandandtoy.com. If an item is not available, our customer service team will recommend similar substitutions or alternatives from our selection of thousands of products.

View our Online Ordering Summary.


What happens to my OfficeDepot.ca account (or login) information? Do I have to create a new account at grandandtoy.com?

Your account with OfficeDepot.ca will be no longer available.


Can I continue to checkout using my PayPal account?

PayPal is not currently available at grandandtoy.com, however we will be implementing this functionality in the near future. We do accept Master Card, Visa, American Express. Also to setup a credit account with us, call 1.866.391.8111.

 



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