Q: Will this program work with Notebooks?
A: Yes, Grand & Toy will be accepting Notebooks as part of our donation drive. This program works on any type of windows-based PC less than 8 years old that has a USB port and meets the minimum PC guidelines.
Q: What are the minimum PC guidelines for donating a PC?
A: 64-bit x86 processor or equivalent, at least 2GB of Memory (RAM), USB flash drive, hard drive (4GB or larger), no less than 8 years old.
Q: Does the brand of the PC matter?
A: No, any brand of Windows-based PC will work, as long as it meets the minimum PC guidelines above.
Q: Will this work on MACs or iOS devices?
A: No. The PC must be a Windows-based PC.
Q: What if I don’t have a power cord?
A: Please do everything you can to find the power cord for your PC. Unfortunately without it, we are unable to use the donation.
Q: Will volunteer sites adhere to social distancing guidelines?
A: Grand & Toy will follow the CDC guidelines for social distancing.
Q: Will Grand & Toy have a dedicated person cleaning the PCs as they are dropped off?
A: Yes, Grand and Toy has a committee of volunteers who are ready to wipe and sanitize these Notebooks.
Q: Do I need to clean the data before donating my PC?
A: Community partners are doing this in mass; however, you can choose to download and run the software yourself before donating. If you are able to wipe the data in advance, please do so. If not, you can send us the Notebooks and we will wipe the data for you. For more information view HP Secure Erase: Securely Erasing SSDs.
Q: What version of USB flash drive should I use to download the HP Refresh Software from the HP Refresh website?
A: For best results, use a 4GB USB flash drive that is 3.0 compliant.
Q: How do I ensure the software won’t erase the data on the computer I am using to download it on?
A: HP’s software has safeguards to detect only USB Removable media to help ensure it will not erase your PC’s hard drive. While we do have safeguards, we cannot rule out the possibility of your existing data being impacted. HP and Grand & Toy do not assume any liability for loss of data.
Q: Will the software erase all data on the USB Flash Drive?
A: Yes, all of data on the USB Flash Drive will be erased and replaced with the HP Refresh Software. In addition, HP warns the user prior to wiping out the USB Flash Drive, that the data will be erased.
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