Foundation

Ideal for small offices with cloud-based environments

Device Monitoring
Your Grand & Toy team will remotely and proactively monitor,diagnose, and resolve technical issues on all devices under your services agreement. Proactive monitoring provides real time insights, diagnosis and alerts about the device performance issues. Upon diagnosis, our team will try to resolve the issues with no employee intervention on your part, saving you time and hassle.

Performance Health Reporting
Receive detailed monthly reports on the health of allmonitored workstations.

Anti-Virus Updates
We'll proactively update antivirus settings to protect your devices from security vulnerabilities.

Microsoft Windows Patch Management
We'll help you overcome the vulnerabilities that create security weakness, corrupt critical system dataor cause system unavailability.

24/7 Tech Support

• Phone and chat support for common off-the-shelf  software
• Internet Browser support for Internet Explorer v5.5 or later,Firefox v2 or later
• Operating system tune-ups including setting adjustments,temporary and unwanted file cleanup, and installation of Windows updates and patches
• Diagnosis and removal of viruses, spyware and other malware
• Configuration of security software and settings, including antivirus/antispyware and firewall
• Additional accounts created as needed

Device Inventory Report
In addition to your health check reports, we'll provide detailedinventory reports for audits, including managed equipment list with serial numbers and hardware specifications.

Mobile Email Support
Provides support for your business phone's access to email and support/troubleshooting of the connection.

Common Software Support for

• Windows 8, Home, Pro,Enterprise and RT(RT is limited support)
• Windows 8.1, Home, Pro,Enterprise and RT(RT is limited support)
• Windows 10, Home, Education,Pro, Pro Education, Enterprise,Enterprise LTSB, Mobile(Mobile has limited support)
• SharePoint (O365) User Support
• Microsoft Security Essentialsfor Windows
• Windows Live Mail(Windows 7)
• Outlook 2016
• Outlook2013
• Outlook Online (Office 365)
• Google Mail/Gmail
• Windows 8 Mail app
• Windows 10 Mail app
• Google Mail/Gmail
• Windows 8 Mail app
• Windows 10 Mail app
• Apple Mail 9.x or higher
• Apple Calendar 9.x or higher
• Internet Explorer 11 (Windows)

(Windows Only)

• Chrome(Windows Only)
• Mac OS 10.11:El Capitan
• Mac OS 10.12: Sierra
• Mac OS 10.13:High Sierra
• Office 2016(Windows)
• Office 2013(Windows)
• Office 2016(Online)
• Office 2016(Mobile)
• One-Drive (Limited)
• G-Suite (Windows)
• Office 2016 (Mac)
• Webroot
• MacAfee
• SymantecWindows Defender
• Adobe Reader
• Preview (Mac OS)
• Native WindowsPDF viewers

Professional

Looking for even greater security? Step up tothe Professional Plan to add these benefits:

Enhanced Security and Firewall Support
Get increased email protection from virus attacks, spam andother threats and online vulnerabilities. We'll also install a firewall device in your office and manage your network and internet remotely.

24/7 Help Desk
Call or chat with our dedicated help desk 24/7 for any of thepreviously listed features, plus VPN support, network andperipheral connectivity issues, OS support and the addition orremoval of user accounts.

Advanced

Upgrade to our most comprehensive planand enjoy the benefits of an entire external IT department at your service. Includes all thefeatures of our other two plans, plus all this:

Onsite Support
A technician will provide onsite support at your place of business for issues that can't be solved remotely.

Hardware Support
Get break/fix  services on your covered devices.* Includesdamage due to issues outside of wear and tear, active forces of nature, business-class and non-business class equipment.*Devices must be covered under warranty. Parts will be charged separately. MACDs (move-add-change-disconnect) are not covered.

Ongoing Virtual CIO Advisory Services
Strategy sessions include assessments, roadmaps, planningand more. Included time is defined below:
1-20 users: 5 hours annually
20-50 users: 10 hours annually
50-100 users: 20 hours annually
100-500 users: Talk with your sales rep

Server Monitoring
We'll proactively check performance indicators, server hardware, server applications (SQL, exchange), mail servers, file servers, web servers, database servers and print servers.

Server OS Monitoring
Available for Windows Server 2008 R2 and above.

Active Directory Management
User administration.

Data Backup
Includes basic cloud backups with up to 500GB of storage.