Sustainable businesses are those that have vision, courage and strong partnerships. They are the businesses that consider the impact of their operations on the environment. They share their successes, take calculated risks and learn from them. They are successful and profitable, contributing to the health of the economy and their communities by providing employment, purchasing goods and giving back.

Grand & Toy partners with many such businesses, and two of our Sustainability Pillars include commitments to help our partners be better. We support the success of our customers while ensuring that we continue to make decisions that will be better for the future of our business.

Building strong partnerships with our customers has enabled Grand & Toy to advance our Corporate Social Responsibility strategy and make meaningful progress towards our sustainability goals. These partnerships are supported by trust, knowledge, openness and a willingness to share the risks and rewards of being the first to adopt new solutions to sustainability challenges. In 2010, we piloted several new programs in partnership with our customers.

We also enhanced programs that have helped our customers streamline and improve their businesses efficiencies, including innovative Grand & Toy solutions such as e-invoicing and web-based ordering systems. In 2010, we took our commitment to customer partnerships to another level by pilot testing enhanced reporting capabilities for select customers.

Some of our large and enterprise customers now benefit from an in-depth lifecycle analysis of their procurement behaviours and practices. With this detailed level of business intelligence, Grand & Toy provides the tool for our clients to make informed procurement decisions and is able to identify and offer a wider variety of products and solutions that specifically meets their identified needs.

As a wholly owned subsidiary of a publicly traded corporation, Grand & Toy does not release independent financial statements. For more information on OfficeMax Investor Relations, please click here.

• The number of Grand & Toy customers who selected E-invoicing to improve their procurement efficiencies grew by 52% in 2010 over 2009.
• Grand & Toy was presented with three important awards that recognize our commitment to improving our customers' business and developing office solutions that are environmentally preferable.
  • Two Service Quality Measurement (SQM) Group Awards in 2010 recognized the world-class performance of Grand & Toy's Customer Care Centre. We were proud to accept the award for "Highest Customer Satisfaction" in the retail/service industry and the award for "Highest Customer Interactive Voice Response Navigation to the Right Associate" in all industries.
  • The Purchasing Management Association of Canada's 2010 Supply Chain Excellence Award recognized Grand & Toy's 48-hour Delivery Program as an innovative, environmentally preferable procurement solution for customers.