Terms & Conditions

We want to make your ordering and customer service experiences as good as they can be. If you have any questions at all regarding your account, or need specific details on our products and services, speak with your Account Manager or one of our Customer Service Representatives at 1.866.391.8111.

Pricing

Grand & Toy updates pricing and product and service assortments on a regular basis as a result of a variety of factors, including, but not limited to, market and competitive forces, and reserves the right to change Customer's pricing and product assortment at any time without notice. If you are a grandandtoy.com account holder, please log into your account to obtain your up-to-date prices.
We reserve the right to limit sales, including the right to prohibit sales to re-sellers. While we make every effort to provide accurate information, inaccuracies or errors may occur. We are not responsible for such errors. We reserve the right to make changes, corrections, and/or improvements to the information contained on this Site and to the products and programs described in such information, at any time without notice.

There may be certain orders that we are either unable to accept or must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including those made to resellers. Possible circumstances involving our canceling an order may be limitations on quantities available for purchase or inaccuracies or errors in product or pricing information.

Taxes

All prices quoted exclude sales tax. Federal, Provincial and Harmonized sales tax will be added to purchases where applicable, based on the "Ship to" province.

Some products are zero-rated for sales tax, such as certain food items. Please refer to the Taxation Canada link for more information https://www.canada.ca/en/services/taxes.html.

If you have any further questions, please contact your local Account Manager or contact our Customer Service Centre at 1.866.391.8111 (7:00 AM – 7:30 PM EST) or email at customerservice@grandandtoy.com.

Price Changes

Due to market conditions, all prices shown are in effect at the date of website visit and are subject to change without notice.

Payment Terms And Leasing Options

If you are a registered business customer, not paying by credit card, the following options are available. Payment terms are 'NET' 30 days from date of invoice. Invoices unpaid by the due date are subject to a late payment charge and may also result in delayed delivery of subsequent orders. If you do not have a Grand & Toy account, a major credit card (VISA, American Express, or MasterCard) must accompany the order. Payment terms are subject to change without notice. Leasing options may be available on large furniture purchases-contact your Account Manager for details.

Product Changes, Substitutions And Errors

All descriptions and illustrations are based on the best information available at the time of publication. Although every effort has been made to ensure accuracy, prices and specifications are subject to errors and we are not responsible for errors. Colours are approximate and may differ from those shown. Unless indicated, contents are not included with merchandise displayed. Manufacturer's specifications may change or products may be discontinued without notice. Should an item become unavailable, we reserve the right to replace the item with a comparable substitution of equal or greater value at the time of your order placement.

Return Policy

Most items may be returned in their complete and original unopened packaging, including all manuals and accessories, subject to the following "Product Return Conditions":

Product Return Conditions:
Products must be returned with a Return Authorization Number. Please contact us to obtain an authorization number in advance to accompany the product being returned.

  • Office supplies – Unopened, unused items may be exchanged or returned for a full refund within 30 days of receipt.
  • Ink & Toner – Unopened, unused items may be exchanged or returned for a full refund within 30 days of receipt.
  • Defective/Damaged Ink & Toner may be EXCHANGED ONLY within 30 days of receipt. After 30 days, please contact the manufacturer directly.
  • Technology And Consumer Electronic Products - Unopened, unused items may be exchanged or returned for a full refund within 14 days of receipt.
  • Defective/Damaged Technology items may be EXCHANGED ONLY within 14 days of receipt. After 14 days, please contact manufacturer directly.
  • Furniture – Unopened, unused items may be exchanged or returned for a full refund within 14 days of receipt.
  • Defective/Damaged Furniture items may be EXCHANGED ONLY within 14 days of receipt. After 14 days, please contact the manufacturer directly.
  • Furniture Installation fees are non-refundable
  • Special-ordered, non-stock merchandise, including furniture items with extended delivery, and clearance items are non-cancelable and non-returnable.
  • Consumable Food items are non-returnable
  • Chemicals and cleaning products are non-returnable.
  • Coffee Equipment/Appliances - Unopened, unused items may be exchanged or returned for a full refund within 30 days of receipt.
  • Defective/Damaged Coffee Equipment/Appliances items may be EXCHANGED ONLY within 30 days of receipt.
  • Delivery Fees are non-refundable.

Damaged Goods And Shortages

In case of damage or shortage in shipments, note the discrepancy on the bill of lading/packing slip before signing for receipt of the order and notify Grand & Toy immediately with a copy of the bill of lading/packing slip. Notification must be reported within 30 days of shipment. Where there is concealed damage, retain the packaging for inspection. For shipments delivered by a courier or freight company, report the claim to the carrier and obtain an inspection report. Notify Grand & Toy and we will cooperate to help you secure a satisfactory adjustment.

Minimum Handling Charge

All non-furniture orders below $50 (before taxes, after coupons and price matches) are subject to a minimum order handling fee of $5.00.
All furniture orders below $200 (before taxes, after coupons and price matches) are subject to a handling fee of $10.00.

Delivery Fees

All non-furniture orders delivered within our local trading areas will receive free delivery, with some exceptions. See below for details.

All orders placed outside of local trading areas may be subject to a delivery fee based on the weight and delivery distance of the order.

Due to the weight involved, insulated files and safes may be subject to special handling, freight and/or transportation charges that are billed to the customer. No charges apply to customers located in our local delivery areas provided the location and facilities permit delivery by our own Grand & Toy truck and two-person crew. Charges may apply to unique locations, which require additional resources or equipment to complete the delivery. Please contact your Account Manager or customer service for details.

All delivery fees will be noted in the cart at checkout or advised at time of order placement.

Orders are shipped pending credit approval and product availability.

Expected Delivery Times

We strive to ship most products within 1 to 2 business days to locations within local trade zones. If your order originates outside local trading areas, it may take 3 to 5 business days.
Products that are backordered, out-of-stock or drop-shipped from third party vendors may have extended delivery times. When you add an item to your shopping cart, you may receive one of the following messages that will help you estimate your delivery date:

  • "In-stock" -- Usually ships within 1 to 2 days in local trade areas.
  • "This product requires special shipment. Ships separately" -- Usually ships within 4 to 7 business days.
  • "On backorder" -- Backordered products generally ship within two weeks. If you’d like more information before ordering, or don’t receive your product within the expected time, please call 1.866.391.8111 or click here to chat with a customer representative.

Deliveries occur between 8:30 AM and 5:00 PM local time. Customers will be asked to confirm and sign for the delivery.

When we receive your order, we will send an email confirmation and expected delivery date. Grand & Toy is unable to deliver to Post Office Boxes.

Because some furniture items are not carried in stock by Grand & Toy, or may require extra attention prior to delivery, there are two levels of furniture delivery. 'Regular Delivery' is furniture that is currently stocked in Grand & Toy warehouses and depending on region, is available for quick delivery, typically within 2 to 5 business days. 'Extended Delivery' are furniture items that are special ordered at the request of a customer from our suppliers' stock programs and depending on region, are available typically within 7 to 15 business days. Please Note: All 'Extended Delivery' items are not returnable.

If any delivery is prevented or delayed by any act or condition beyond our reasonable control, Grand & Toy shall make all reasonable efforts to notify the customer of such condition and ensure delivery is made as soon thereafter as possible.

We observe many federal and provincial holidays across Canada. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us at 1.866.391.8111.

Fuel Surcharge

A fuel surcharge will be applied to all orders placed. The fuel surcharge will be adjusted based on the average price of regular unleaded gas established by MJ Ervin & Associates, a company that monitors fuel prices across Canada. On the 15th of every month, Grand & Toy will review the average weekly fuel price for the preceding four weeks to determine the fuel surcharge which takes effect on the 1st Monday of the following month, based on the following price ranges:

Canada Average Regular
Unleaded Gasoline Pump Price

(Cdn $ / Litre)
Surcharge
Amount
Less than $0.74 0
$0.75 - $0.88 $0.75 per order
$0.89 - $1.19 $1.00 per order
$1.20 - $1.50 $1.25 per order
$1.51 - $1.75 $1.50 per order
$1.76 - $2.00 $1.75 per order

 

Unless an order is specifically exempt, this fee will be charged to all customers and appear on invoices as a separate line item. Provincial, Federal and Harmonized taxes will be added to purchases where applicable. Individual order size and delivery location have no bearing on the surcharge and regular delivery terms still apply.

The following is a listing of order types that are exempt from the surcharge:

  • Backorders, Order Corrections, Orders for Pick-Up and No Charge Orders
  • Special orders shipped directly to the customer from the supplier
  • Orders that already have an 'minimum order handling charge' applied. 

Installation and Assembly Charges

An installation and assembly charge may apply on furniture installations. On items for which assembly is requested, an assembly charge will apply. Please speak with one of our Customer Service Representatives at 1.866.391.8111 for details.

Waste Diversion Fees

A Waste Diversion Fee, such as an ECO fee, Electronics Handling Fee, Deposit Fee, or other similar Recycling Fee may apply to new purchases of designated items in the regulated waste diversion programs of participating provinces. These programs require manufacturers to pay recycling fees, which are then transferred to the customer. All fees collected for remittance to a regulated waste diversion program are sent by Grand & Toy to the respective non-profit provincial stewardship agency, explicitly for the safe recovery, recycling and/or disposal of an item’s components. Links to each provincial stewardship agency can be found online at
www.ec.gc.ca/gdd-mw/default.asp?lang=En&n=9FB94989-1

We reserve the right to modify or cancel the terms and conditions of these policies at any time without prior notice. Any modification will be effective immediately upon posting of the modified terms and conditions on grandandtoy.com.

Entire Agreement

The above terms and conditions ("Terms and Conditions") set forth on this webpage govern and control your access and use of the www.grandandtoy.com website and supersede any prior representations or agreements between the parties with respect to the subject matter herein. These Terms and Conditions constitute the entire agreement between Grand & Toy and customer with respect to the subject matter herein, unless Grand & Toy and customer have executed a separate written agreement that conflicts with these Terms and Conditions and is intended to supersede these Terms and Conditions, in which case the terms and conditions of that written agreement shall govern.