1. I've forgotten my password. How do I get a new
one?
2. How can I update my account information?
3. What do I do if I receive incorrect or damaged
goods?
4. What do I do if my order arrives late?
5. Can I pick up my order at a store?
1. I've forgotten my password. How do I get a new
one?
If you've forgotten your password, click forgot your password in the
Customer Login box on the left of the grandandtoy.com home page. Enter
your account number and e-mail address in the boxes provided, and click
Submit. Your password will be e-mailed to you.
2. How can I update my account information?
You can use grandandtoy.com to update information such as contact details,
password, and language preference.
Note: For security reasons, you cannot change your shipping
address online. If you need to change your shipping address, please
contact your
Account Manager or
our
Customer Service Associates.
To update your account information:
a) Log in to the site, and click Account Profile on the left
of the screen. This displays the Account Profile page. Enter your
changes in the relevant boxes.
b) When you have completed all your changes, click Save Changes at the bottom of the screen.
Any changes to your account information will be saved in our system
and will be used for all future orders.
About Password Restrictions:
Your password must be a minimum of four characters long, and a maximum
of 15. Your password is case sensitive; remember the case you are using.
3. What do I do if I receive incorrect or damaged
goods?
Incorrect orders Upon receipt of an incorrect order, please document:
When you have collected this information, please contact a Customer Service
Associate.
Grand & Toy will gladly correct any errors that may arise during
the shipping and handling of your order.
If you place an order through our Web site and it hasn't arrived on the
day it was scheduled, please check the order status .
Grand & Toy is currently in the process of integrating its online service
with its retail service. Therefore, placing an order online to be sent
to a specific store for pick up is not an option at this time.
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